FREQUENTLY ASKED QUESTIONS

 

How can I place an order on the website?

You can place an order on the website following these steps:

Choose the product you wish to purchase.

Add the chosen product to your cart.

Click on “Check Out” to proceed with the order.

Enter your personal details and re-check your order.

Once all your details are filled correctly, click on “Continue” to proceed to payment details.

Choose your desired payment mode and click on “Continue To Payment”.

If you choose to pay online, fill your payment details and click on “Complete Order.”

 

What is your return policy?

Please go through our Returns / Exchange Policy.

 

What is Order ID?

Order ID is the unique order number that gets generated when you place an order on our website.

 

How will the refund be given?

Please go through our Refund Policy.

 

How to cancel my order?

You can reach us at +92 345 2754352 or can log in to your SCENTIVANA account and cancel the order. The order cannot be cancelled, once dispatched which happens within 48-72 hours of order placement.

 

How much time does my order take to be delivered?

Once placed, it takes 5-7 working days for order delivery. You can track your order through logging into you SCENTIVANA account using your unique order/tracking ID.

 

How do I contact your team for support?

You can call or WhatsApp your concern to us on +92 345 2754352 to get in touch with our customer support team.

 

Do I have to create an account before placing an order?

Yes. You need to create your account before placing the order. You can click on the top-right login icon and share some basic information like name, email address and password to create an account.

 

How safe is it to use online payment on SCENTIVANA?

We offer a 100% secure payment gateway service where you have multiple safe payment options.

 

What if any item is out of stock?

SCENTIVANA always tries to update the product inventory before an item going out of stock and leaves minimum room for the product to go out of stock. If your desired product is out of stock, kindly check in a few days or call our customer support team at +92 345 2754352 for an update.

 

Is the COD option available to all locations in Pakistan?

Yes, to facilitate our customers all across Pakistan, COD is available all over Pakistan.

 

How does the delivery process work?

The products are dispatched within 48-72 hours of an order being placed and the order will be delivered within 5-7 working days.

 

How can I track my order?

You can track your order by logging into your SCENTIVANA account using your unique order/tracking ID. For any further information, you can contact our customer support team on +92 345 2754352.

 

How are the items packaged at SCENTIVANA?

SCENTIVANA puts in the best possible efforts to ensure the smooth delivery of products in the most sustainable way, ensuring the safety of our glass bottles.

 

Can I order sample products first?

Unfortunately, we do not provide a sample of our products. However, you can order our Discovery / Testers Pack to see how our fragrances are.

 

Why should I choose SCENTIVANA?

SCENTIVANA has been proudly presenting products that are concern specific. Without tampering with the quality, we keep the products extremely affordable for every pocket.

 

What to do if I receive a damaged product?

If you receive any damaged or defective product, kindly call OR WhatsApp our customer support team at +92 345 2754352 within 24 hours of receiving them.

 

How many days do you take to deliver an order?

Once placed, the order gets delivered within 5-7 working days.

 

Where are SCENTIVANA products made?

All our products are purely Made in Pakistan and manufactured locally in our facility situated in Karachi.

 

Is there any age limit to use your products?

No, our products are suitable for people of all ages.

 

What makes SCENTIVANA products unique?

SCENTIVANA believes in making products for every gender. Our products are fashioned keeping in mind that every one should be able to afford quality and are easy on their pockets instead of craving extreme profits. Our products are concern oriented, effective and affordable, making us a consumer’s trusted choice.

 

How do I apply Roll-Ons / Attars?

After a good shower, apply our Roll-On/Attar on your pulse points. These pulse points are:

Temples (area behind ears)

Neck

Chest

Inner Elbow

Wrists

Back of the Knees

Ankles

Please Note: Once you have applied it to your pulse points, don’t rub; otherwise, it will dull the notes and change the overall fragrance.

 

Which one smells better, the oil or the spray?

Both the oil and the spray versions are created with the same fragrance, Roll-Ons are concentrated perfume oils, so in theory, they should smell the same. It comes down to your body chemistry, and how each version smells on your skin.

 

Do you use alcohol in your perfumes?

It is not possible to create perfumes without using alcohol, our spray has alcohol in it, however our other product lines like Roll-Ons and Aqua-Based Perfumes can be used, which are fragrances that are free from alcohol.

 

What is the oil concentration in your bottles?

It depends and varies perfume to perfume. However, the average concentration is 25%, which is reasonably enough.

 

What’s the best way to store perfumes?

Perfume should always be kept in a cold dark place as sunshine can cause some chemical reactions in it, making the perfume smell different, silage and projection may also seem different too.

 

Can SCENTIVANA perfume cause allergy or rashes?

Till now we haven’t had any such complaint from our customers, you are however requested to do a patch test before applying the fragrance.

 

Will my namaz / prayer be acceptable if I use this perfume, as it contains alcohol?

Since it is a debatable question, it is better to use our Roll-Ons and Aqua-Based Perfumes, as these are free from alcohol and crafted for the same purpose to be used during prayers.