REFUND POLICY

14 Days Refund Policy – No Question Asked

We are proud to offer a unique return policy for the first time in Pakistan. We send your main perfume bottles along with an additional 5ML pocket carrier and two different 2ML freebies. It is advised to use the pocket carrier before opening the main bottle. If you don’t like it you can return it and get a full refund – no questions asked.

This policy only applies to main products.

This policy is only applicable if the main bottle is unused.

Please return goods with a copy of the invoice and mention the reason for returning the items.

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.

Delivery Charges will not be refunded.

Tester Box (Sample Box) is not refundable as it is solely for the purpose of testing fragrances.

Orders above Rs.10,000 are not refundable and can only be exchanged.

In case of damage, leakage, or wrong product, we bear the delivery charges.

Refund requests will be processed within 7 working days after receiving the return products.

All returns should be sent to:

Address: Head Office SCENTIVANA, Suite No. 413, Super Mahal Apartments, Hasrat Mohani Road, Karachi, Pakistan.

WhatsApp: +92 345 2754352